Delete your account
Last updated: 25 October 2026
You can delete a Family Cart account in the app, or ask Smart Tech by email to delete it or to send a copy of the personal information tied to it.
In the app
- Sign in to Family Cart.
- Open Settings.
- Choose Delete account and confirm.
If you are the only admin and other people are still in the household, the app asks you to make someone else an admin first. Open the household members, give another person the admin role, then delete your account.
If you are the only person in the household, deleting your account also removes that household and its shared list.
By email
If you cannot sign in, email us from the address on the account. Ask us to delete the account, or ask for a copy of the personal information tied to it. If you write from a different address, include the email on the account. We may ask you to confirm that you control that mailbox before we delete anything or send a copy.
What we remove
We remove your sign-in, your password, your notification tokens, your favorites, and your personal list. If other people remain in the household, shared shopping runs stay with the household so their list is not lost, and those runs are kept under another member. If nobody else remains, the household is removed.
How long a request takes
Deleting in the app happens when you confirm it. We aim to complete an email request within 30 days.